Effective Business Writing

Training Modes
 Virtual: Zoom

Course Code
7 Hours (1 Day)
Course Fee
This Course is For
Anyone who needs to write effectively.

Preferred Date

You can also register by:

  1. Form: Click here to download. Email back to us.
  2. Ministries on HRP / ACE: Inform your Training Coordinator the Course Code, Course Date and the Training Provider is Oaks Training c/o GIL Consultancy.
    IMPORTANT NOTE: OAKS TRAINING begins with the letter O and not the symbol @ in HRP
  3. PHONE: Call +65 6423 1183.

Master the Art of Business Writing

Each day, your career success depends on what you write and how you write it. Effective Business Writing gives you the guidelines you need to make each of your emails, letters, reports, proposals and minutes of meetings readable, clear and effective.

Course Objectives

  • Write clearly, concisely, and persuasively in a professional manner
  • Avoid common language errors to ensure clarity and professionalism
  • Simplify the correspondence process to produce effective documents
  • Tailor writing styles to fit readers’ needs

Course Outline

  • Defining your purpose and structuring your message
  • Meeting your reader’s needs and expectations
  • Checking level of formality and tone in your writing through:
    • Words
    • Sentences
    • Expressions
  • Achieving effective writing through:
    • Plain English
    • Conciseness
    • Variations in sentence styles
  • Correcting common language errors in correspondence


Short lecturettes, Collaborative learning, Game-based learning, Inquiry-based learning, Test-teach-test approach, Peer sharing and critique of samples of business writing, Task-based learning through writing and editing of business emails.

For Your Delight

• A Certificate of Attendance will be given subject to 90% attendance.


Florence Au has been training adult learners in business communication for about 23 years. Her initial training stint in the private sector saw her teaching secretaries and administrative staff in the writing of letters, memos, reports, press releases and minutes of meetings for examination courses. With this experience and that accumulated from her job as an administrator and later a training manager, she went on to train public officers.

Since 2000 Florence has been training public officers in written communication courses which include grammar, emails, letters, reports and proposals as well as minutes of meetings. Apart from these engagements, she continues to train administrative, technical staff and hospitality staff from the private sector in business writing.

She holds a Bachelor of Arts in English and Literature, a Diploma in Translation and Interpretation and a professional qualification from the UK in writing minutes of meetings.


Currently Not Applicable

Special Request

If the dates listed are not suitable for you and you have a group interested in the same course, you can contact us to arrange a date of your choice, subject to our trainer availability.

Evening classes or to be conducted in Mandarin are also available on request. Contact us for arrangements.

Group discounts are also available. Request a quote from us.


Interesting and Knowledgeable Trainer.
Sally Goh (Grandluxe Pte Ltd)

Florence used a comfortable pace in the delivery of the course content. The use of online quizzes was interactive..
Yi Ling (SPF)

The Trainer was the best I ever met.
Jaya Mohan (NEA)

I have benefited in many ways and it will be useful when I do my next business writing.
Angela Tay (Royal Caribbean Cruises Asia PL)

Trainer is very patient and provides lots of examples, makes participants think.
Adelyn Heng (Alcon Singapore Manufacturing)

Thank you for making this course lively and fun. I have learnt a lot from this course.
Evon Lee (Royal Caribbean Cruises Asia PL)

I like the way the Trainer conducts herself with decorum and with clear speeches.
Mohd Dasuki (NEA)

Looking forward to join your future class.
Shirl Kuo