Effective Business Writing for the Workplace

Training Modes
 Virtual: Zoom

Course Code
7 Hours (1 Day)
Course Fee
$540.00 inclusive of GST
This Course is For
Anyone who wants to write effectively in the workplace.

Preferred Date

You can also register by:

  1. Form: Click here to download. Email back to us.
  2. Ministries on HRP / ACE: Inform your Training Coordinator the Course Code, Course Date and the Training Provider is Oaks Training c/o GIL Consultancy.
    IMPORTANT NOTE: OAKS TRAINING begins with the letter O and not the symbol @ in HRP
  3. PHONE: Call +65 6423 1183.

Master the Art of Business Writing for Today's Workplace

Many of us write at the workplace but not all of us write clearly. Writing effectively requires the honing of certain skills. This one-day emphasizes the importance of organizing your writings coherently, writing concisely and expressing yourself clearly. We are writing for the readers not for ourselves.

Participants will learn

  • how to write clearly, concisely, and persuasively in a professional manner.
  • how to avoid common grammatical errors to ensure clarity and professionalism.
  • to apply the writing process to write effective documents.
  • to choose writing styles to meet the needs and expectations of readers.

Course Outline

  • Understanding the three-step writing process
  • Stating your purpose in your emails, letters, reports and proposals
  • Identifying the types of readers and understanding their attention span
  • Adopting the four-point plan to structure your email or letter
  • Learning how to organise an email or letter using these two approaches:
    • Direct
    • Indirect
  • Controlling your tone in your writing through choice of words, voices and sentence styles
  • Highlighting common grammatical mistakes in business writings
  • Learning the best practices in email etiquette


Lecturettes, Analysing business writing examples, Group discussion and Game-based learning.

For Your Delight

• A Certificate of Attendance will be given subject to 90% attendance.


Florence Au has been training adult learners in business communication for about 23 years. Her initial training stint in the private sector saw her teaching secretaries and administrative staff in the writing of letters, memos, reports, press releases and minutes of meetings for examination courses. With this experience and that accumulated from her job as an administrator and later a training manager, she went on to train public officers.

Since 2000 Florence has been training public officers in written communication courses which include grammar, emails, letters, reports and proposals as well as minutes of meetings. Apart from these engagements, she continues to train administrative, technical staff and hospitality staff from the private sector in business writing.

She holds a Bachelor of Arts in English and Literature, a Diploma in Translation and Interpretation and a professional qualification from the UK in writing minutes of meetings.


Currently Not Applicable

Special Request

If the dates listed are not suitable for you and you have a group interested in the same course, you can contact us to arrange a date of your choice, subject to our trainer availability.

Evening classes or to be conducted in Mandarin are also available on request. Contact us for arrangements.

Group discounts are also available. Request a quote from us.


Interesting and Knowledgeable Trainer.
Sally Goh (Grandluxe Pte Ltd)

Florence used a comfortable pace in the delivery of the course content. The use of online quizzes was interactive..
Yi Ling (SPF)

The Trainer was the best I ever met.
Jaya Mohan (NEA)

I have benefited in many ways and it will be useful when I do my next business writing.
Angela Tay (Royal Caribbean Cruises Asia PL)

Trainer is very patient and provides lots of examples, makes participants think.
Adelyn Heng (Alcon Singapore Manufacturing)

Thank you for making this course lively and fun. I have learnt a lot from this course.
Evon Lee (Royal Caribbean Cruises Asia PL)

I like the way the Trainer conducts herself with decorum and with clear speeches.
Mohd Dasuki (NEA)

Looking forward to join your future class.
Shirl Kuo