Writing Better Emails

Training Modes
 Virtual: Zoom

Course Code
7 Hours (1 Day)
Course Fee
This Course is For
Support officers and Administrative staff.

Preferred Date

You can also register by:

  1. Form: Click here to download. Email back to us.
  2. Ministries on HRP / ACE: Inform your Training Coordinator the Course Code, Course Date and the Training Provider is Oaks Training c/o GIL Consultancy.
    IMPORTANT NOTE: OAKS TRAINING begins with the letter O and not the symbol @ in HRP
  3. PHONE: Call +65 6423 1183.

Writing Emails for Professional Communications

Every day, tons of emails are sent and received in many workplaces. However, many writers are unaware that their emails could have been more effectively written and that there are certain professional standards for handling emails.

This course shows writers how to use contemporary language and presentation to create clearer emails. It also offers tips on improving email etiquette that will make them more considerate and courteous writers.

Course Objectives

  • Be able to write more effective emails that are clear, concise, precise and grammatically correct.
  • Have a better understanding of the importance of email etiquette.

Course Outline

  • Clarifying the purpose of writing
  • Meeting the needs and expectations of readers
  • The different structures for organising emails
  • Using contemporary language for emails
  • Choosing a style that suits the audience and the context
  • Correcting common language errors found in emails
  • Laying out the emails correctly and professionally
  • Tips for better email etiquette


Lecturettes, Practical exercises, Group discussions, Hands-on application, and Case studies.

For Your Delight

• A Certificate of Attendance will be given subject to 90% attendance.


Florence Au has been training adult learners in business communication for about 23 years. Her initial training stint in the private sector saw her teaching secretaries and administrative staff in the writing of letters, memos, reports, press releases and minutes of meetings for examination courses. With this experience and that accumulated from her job as an administrator and later a training manager, she went on to train public officers.

Since 2000 Florence has been training public officers in written communication courses which include grammar, emails, letters, reports and proposals as well as minutes of meetings. Apart from these engagements, she continues to train administrative, technical staff and hospitality staff from the private sector in business writing.

She holds a Bachelor of Arts in English and Literature, a Diploma in Translation and Interpretation and a professional qualification from the UK in writing minutes of meetings.


Currently Not Applicable

Special Request

If the dates listed are not suitable for you and you have a group interested in the same course, you can contact us to arrange a date of your choice, subject to our trainer availability.

Evening classes or to be conducted in Mandarin are also available on request. Contact us for arrangements.

Group discounts are also available. Request a quote from us.


The Trainer made the environment light and condusive for us to learn by using simple and easy words and phrases.
Sangeetha (Vital)

Thank you Florence. I had a good learning experience with you :)
Ricky Beh (Fei Yue Community Services)

Miss Florence is very approachable and good at what she do.
Lim Jingjie (SPS)

Very helpful and friendly during conversations.
Gurmit Kaur (MOM)

Have learned new and proper usage of English. Will apply in my work.
Hariana Rahmat (OMG Ultra Pure Chemical)

Ms Au is approchable and has been helpful in addressing my queries.
Tasmin Begum (State Courts)

Thanks for providing a good training! I have benefited from this programme and will apply it in my office.
Nur Syahidah (MHA)

Florence have quoted some interesting and relevant examples during the course.
Felicia Loh (MOF)

She's very pleasant and gave us useful tips.
Mohamed Feroz Khan S/O Abdullah (MOH)

Thanks for sharing your knowledge and valuable experience.
Kok Guan Hui (MHA)

The training was clear and concise.
Muhammad Farith Bin Roslee (SEAB)

Thank you for the enriching lessons.
Nur Iskandar Bin Jamal (MHA)