Writing Better Emails

---

Writing Emails for Professional Communications

Every day, tons of emails are sent and received in many workplaces. However, many writers are unaware that their emails could have been more effectively written and that there are certain professional standards for handling emails.

This course shows writers how to use contemporary language and presentation to create clearer emails. It also offers tips on improving email etiquette that will make them more considerate and courteous writers.

---

Course Objectives

• Be able to write more effective emails that are clear, concise, precise and grammatically correct.
• Have a better understanding of the importance of email etiquette.

---

Course Outline

• Clarifying the purpose of writing
• Meeting the needs and expectations of readers
• The different structures for organising emails
• Using contemporary language for emails
• Choosing a style that suits the audience and the context
• Correcting common language errors found in emails
• Laying out the emails correctly and professionally
• Tips for better email etiquette

---

Methodology

Lecturettes, Practical exercises, Group discussions, Hands-on application, and Case studies.

---

For Your Delight

• A Certificate of Attendance will be given subject to 90% attendance.

---

Trainer

Florence Au has been training adult learners in business communication for about 23 years. Her initial training stint in the private sector saw her teaching secretaries and administrative staff in the writing of letters, memos, reports, press releases and minutes of meetings for examination courses. With this experience and that accumulated from her job as an administrator and later a training manager, she went on to train public officers.

Since 2000 Florence has been training public officers in written communication courses which include grammar, emails, letters, reports and proposals as well as minutes of meetings. Apart from these engagements, she continues to train administrative, technical staff and hospitality staff from the private sector in business writing.

She holds a Bachelor of Arts in English and Literature, a Diploma in Translation and Interpretation and a professional qualification from the UK in writing minutes of meetings.

---

Subsidy

Currently Not Applicable

---

Special Request

If the dates listed are not suitable for you and you have a group interested in the same course, you can contact us to arrange a date of your choice, subject to our trainer availability.

Evening classes or to be conducted in Mandarin are also available on request. Contact us for arrangements.

Group discounts are also available. Request a quote from us.

---

Reviews

The Trainer made the environment light and condusive for us to learn by using simple and easy words and phrases.
Sangeetha (Vital)

Thank you Florence. I had a good learning experience with you :)
Ricky Beh (Fei Yue Community Services)

Miss Florence is very approachable and good at what she do.
Lim Jingjie (SPS)

Very helpful and friendly during conversations.
Gurmit Kaur (MOM)

Have learned new and proper usage of English. Will apply in my work.
Hariana Rahmat (OMG Ultra Pure Chemical)