Communication and Relationship Management

---

Importance of effective communication to maintain harmony at the workplace

This course will help you understand and better appreciate the importance of effective communication in carrying out your roles and responsibilities within your organization. It will help you to understand issues that may disrupt the harmony within the work environment and the ways to address them amicably.

---

Course Objectives

• Understand the various requirements and practices to fulfill organizational goals
• Appreciate the role that effective communication plays in executing tasks as well as managing relationships within the organization
• Apply techniques to enhance cooperation and collaboration among staff and other stakeholders
• Identify potential conflicts and device strategies to manage and resolve conflict situations

---

Course Outline

• The Organizational Dynamics in Getting Things Done
• The Fundamentals of Effective Communication at the Workplace
• Promote Effective Communication Practices
• “We’re in it together” - Interdependency & Collaboration
• The Conflict Situation
• The Resolution – Negotiating for Acceptable Outcomes

---

Methodology

Interactive learning activities, group discussions, presentations, videos and quizzes.

---

For Your Delight

• A Certificate of Attendance will be given subject to 90% attendance.

---

Trainer

Mohamed Ghazali has more than 10 years of experience in Training & Development behind him. Ghazali’s involvement in training dates back to the 1990s, during his stint in the IT industry. His current training focus is in soft skills, with an emphasis on both professional and personal development. The vast experience he carries with him include stints in a Statutory Board overseeing tourism development, then as a private sector tourism industry practitioner and also managing business operations in IT Consultancy and F&B.

Ghazali’s strength lies in his ability to transcend across the various disciplines that he had been involved in, and the first-hand experiences that he had acquired over the years. He has also had the unique experience of being exposed to workings of the Public & Private sectors as well as the Non-Profit Organisation environments.

Mohamed Ghazali received his professional training in management accounting from the Chartered Institute of Management Accountants (CIMA-Professional Lvl (UK)). He is also a certified trainer with an International Diploma in Teaching & Training (IDTT, C&G (UK) and the Advanced Certificate in Training & Assessment (ACTA (WDA)).

---

Subsidy

Currently Not Applicable

---

Special Request

If the dates listed are not suitable for you and you have a group interested in the same course, you can contact us to arrange a date of your choice, subject to our trainer availability.

Evening classes or to be conducted in Mandarin are also available on request. Contact us for arrangements.

Group discounts are also available. Request a quote from us.

---

Reviews

The trainer has amazingly made the course lively.
Jusri Jumain (SPF)

Good video presentations and funny.
Mohamed Asim (MOL)

Good sharing of knowledge. Thank you for everything.
Muhammad Syahrizal (MOF)

Trainer was friendly and engaged everyone.
Justin Han