Our process is simple, detailed and effective in ensuring a comprehensive and user friendly manual for your customers and business needs.

 
We like to keep the whole documentation process simple, but it is not a simple task. We will walk you through the whole process. We will work together and hand hold both your knowledge experts and document owner throughout the entire process.

We begin by first understanding your target users of the manual and we take great care to ensure that is clearly understood. Then we discuss and learn from your experts about the product or process to be documented. After that we will propose a structure for the manual and its contents. Next we produce drafts for your review and upon approval of the drafts, the manual will be proofread by qualified language professionals. A simple yet effective process but it is important to note that,

A documentation process is only good for ensuring completeness and accuarcy of information, while understanding users impact the effectiveness of the document and the way a manual is written.

This is the key success factor to a manual that will be well received by your users. It isn't found in a process, neither can it be achieved through an automated process or system. We believe in the fact that no two manuals for different user groups are the same.
 

Recommended reading: The Problem with Documentation.
 

If you are looking for technical writing services that your readers will appreciate and use, contact us for a non-obligatory discussion today.